In
Toppertown's customer survey, 9 out of 10 customers
rate us as Great to Superior in the categories of:
°Quality
of Products purchased
°Quality of Sales Service
°Quality of Installation Service
Some
of our customer comments:
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Hi All,
"Just wanted to thank you for the great workmanship
and professionalism we have received from Toppertown
over the past years. You have been our source for toppers,
trailer brakes setup, massive brush/grill guard with
winch plate, and everything else we could imagine. At
no time did we ever hear impossible or we don't do that.
You met challenges, such as getting that brush/grill
guard head on and won!
The biggest disappointment in our move to Colorado was
the fact that we would not be able to use Toppertown
more; however, we are still sending all our friends
who are still there. Of great value recently was our
need for warranty work. A place here in Colorado Springs
was telling us no, but we placed a call to you and you
said you'd help. Thank you for putting us in touch with
the manufacturer's rep. He too excelled at customer
satisfaction and pointed us the correct dealer to work
with. We did not know what to expect from this new dealer
after the wonderful experiences you have trained us
to expect. However, while they were not Toppertown,
they came close to you with their professionalism and
caring. We must stress. however, that we have not been
to any truck accessories store who have the quality
of people as Toppertown. You listen, you care, you not
only succeed, you EXCEL!!!!
Everything,
including the glass art, are still in excellent condition.
Great Quality as well."
Thank you and Happy Holidays!
Jennifer
and Keith Hinson
Colorado Springs, Colorado
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Dear Toppertown,
"Thank you very much for the email pics of my truck!
All too often, when good service is rendered, one forgets
to express one’s feeling of gratitude. I'm certain
you do not have many 'complainers,' but I know that
many of your customers, although satisfied with the
work you have done for them, don’t take a moment
to let you know of their satisfaction!
I feel an
obligation to let you know how very satisfied I am with
the work you have done on my 2002 Ford Ranger (Edge)
pickup truck. My first contact with Toppertown was via
the telephone. What a pleasure it was to be able to
speak with an individual, not only knowledgeable of
your products and services, but one who is courteous
and down-right pleasant! Patti Nicholas reflects great
credit upon your company. Upon my first visit to your
offices, I was greeted like a long lost relative. Patti
not only demonstrated a complete knowledge of what Toppertown
has to offer, she demonstrated her ability to deal with
people in a 'sales' situation.
I was able
to view the work being done on my truck and immediately
realized that your employees knew what they were doing!
That is a fear that we, the customer, always possess.
However, your employees demonstrated a high degree of
professionalism and a keen desire to do their best.
Often times, one hears blatant profanity and arguing
amongst those who do the work. Nothing like that happened
while I was nearby. Loafing and a lack of interest in
doing a good job is not part of your crew's makeup.
The completed job is evidence of their care and attention
to detail. I could not be more satisfied with the work
they did. Please pass my sentiments on to them; they
are, indeed, a credit to Toppertown, Inc.
I could not
be more pleased! "
Brooks Outland
Titusville
------------------------------------------------
Dear Toppertown,
"Thanks to you and the team for dressing out Stampede
Racings new track truck. Your suggestions are what really
'made' the truck something we can be proud of."
Best regards,
Stampede
Racing
NHRA Super Gas Race Team
NHRA Super Gas Team truck
------------------------------------------------
"I'm convinced that Toppertown, Inc. of Cocoa is
the only place in Brevard County to get topper or bedliner
work done right!"
Robert
B. "Ike" Eisenhauer
------------------------------------------------
"We loved what you did to our truck and now we
need things for our new car. We love the work and products,
we get lots of looks. People tell us all the time how
much they like the truck. We even took it to the dealer
to show it off. They were impressed."
Stephen
and Deborah Hale
Cocoa
------------------------------------------------
"Good service, good people to do business with."
Ray
E Ballew
Titusville
------------------------------------------------
"Very courteous, timely work, price is right. I
would always recommend to others."
Sherry
Mayo
------------------------------------------------
"Re-installed my Topper on newly purchased pick-up.
It was re-installed with the same care and quality workman
ship as the first time. Completely satisfied."
Jack
McCabe
Titusville
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