In
Toppertown's customer survey, 9 out of 10 customers
rate us as Great to Superior in the categories
of:
°Quality
of Products purchased
°Quality of Sales Service
°Quality of Installation Service
Some of
our customer comments:
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Hi All,
"Just wanted to thank you for the great workmanship
and professionalism we have received from Toppertown
over the past years. You have been our source for
toppers, trailer brakes setup, massive brush/grill
guard with winch plate, and everything else we could
imagine. At no time did we ever hear impossible or
we don't do that. You met challenges, such as getting
that brush/grill guard head on and won!
The biggest disappointment in our move to Colorado
was the fact that we would not be able to use Toppertown
more; however, we are still sending all our friends
who are still there. Of great value recently was our
need for warranty work. A place here in Colorado Springs
was telling us no, but we placed a call to you and
you said you'd help. Thank you for putting us in touch
with the manufacturer's rep. He too excelled at customer
satisfaction and pointed us the correct dealer to
work with. We did not know what to expect from this
new dealer after the wonderful experiences you have
trained us to expect. However, while they were not
Toppertown, they came close to you with their professionalism
and caring. We must stress. however, that we have
not been to any truck accessories store who have the
quality of people as Toppertown. You listen, you care,
you not only succeed, you EXCEL!!!!
Everything,
including the glass art, are still in excellent condition.
Great Quality as well."
Thank you and Happy Holidays!
Jennifer
and Keith Hinson
Colorado Springs, Colorado
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Dear Toppertown,
"Thank you very much for the email pics of my
truck!
All too often, when good service is rendered, one
forgets to express one’s feeling of gratitude.
I'm certain you do not have many 'complainers,' but
I know that many of your customers, although satisfied
with the work you have done for them, don’t
take a moment to let you know of their satisfaction!
I feel
an obligation to let you know how very satisfied I
am with the work you have done on my 2002 Ford Ranger
(Edge) pickup truck. My first contact with Toppertown
was via the telephone. What a pleasure it was to be
able to speak with an individual, not only knowledgeable
of your products and services, but one who is courteous
and down-right pleasant! Patti Nicholas reflects great
credit upon your company. Upon my first visit to your
offices, I was greeted like a long lost relative.
Patti not only demonstrated a complete knowledge of
what Toppertown has to offer, she demonstrated her
ability to deal with people in a 'sales' situation.
I was able
to view the work being done on my truck and immediately
realized that your employees knew what they were doing!
That is a fear that we, the customer, always possess.
However, your employees demonstrated a high degree
of professionalism and a keen desire to do their best.
Often times, one hears blatant profanity and arguing
amongst those who do the work. Nothing like that happened
while I was nearby. Loafing and a lack of interest
in doing a good job is not part of your crew's makeup.
The completed job is evidence of their care and attention
to detail. I could not be more satisfied with the
work they did. Please pass my sentiments on to them;
they are, indeed, a credit to Toppertown, Inc.
I could
not be more pleased! "
Brooks Outland
Titusville
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Dear Toppertown,
"Thanks to you and the team for dressing out
Stampede Racings new track truck. Your suggestions
are what really 'made' the truck something we can
be proud of."
Best regards,
Stampede Racing
NHRA Super Gas Race Team
NHRA Super Gas Team truck
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"I'm convinced that Toppertown, Inc. of Cocoa
is the only place in Brevard County to get topper
or bedliner work done right!"
Robert B. "Ike"
Eisenhauer
------------------------------------------------
"We loved what you did to our truck and now we
need things for our new car. We love the work and
products, we get lots of looks. People tell us all
the time how much they like the truck. We even took
it to the dealer to show it off. They were impressed."
Stephen and Deborah
Hale
Cocoa
------------------------------------------------
"Good service, good people to do business with."
Ray E Ballew
Titusville
------------------------------------------------
"Very courteous, timely work, price is right.
I would always recommend to others."
Sherry Mayo
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"Re-installed my Topper on newly purchased pick-up.
It was re-installed with the same care and quality
workman ship as the first time. Completely satisfied."
Jack McCabe
Titusville
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